Student Residence Receptionist & Services Coordinator

Homes For Students; Newcastle upon Tyne; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Generous holiday package

Exclusive retail discounts

Birthday leave

Cycle-to-work scheme

Charity days

Qualification opportunities

Job summary

Homes for Students is seeking a Resident Services Assistant to deliver cheerful reception services, support a busy helpdesk, and assist the operations team. You will greet students and visitors, handle inquiries, and provide accurate information to ensure a smooth experience across open days and daily operations.

Bringing strong IT and Microsoft Office skills, you will stay organised in a busy environment, resolve complaints, and contribute to a supportive community for students at Albert Place.

Qualifications

• Exceptional customer service skills with a patient, helpful attitude.
• Experience using Microsoft Office software.
• Strong communication and interpersonal abilities.
• Ability to prioritise workload and meet deadlines with limited supervision.

Responsibilities

• Greet and assist students and visitors, providing warm, friendly reception.
• Provide reception support, help desk assistance, and admin support to operations and the General Manager.
• Assist with open days, intake days and departures, and general day-to-day queries via email, phone, or in person.

Skills

Customer service

Microsoft Office

IT skills

Communication

Interpersonal skills

Problem solving

Organisational skills

Team player

Education

Previous customer service experience

Tools

Microsoft Office

Job description

Homes for Students is seeking a Resident Services Assistant to deliver cheerful reception services, support a busy helpdesk, and assist the operations team. You will greet students and visitors, handle inquiries, and provide accurate information to ensure a smooth experience across open days and daily operations.

Bringing strong IT and Microsoft Office skills, you will stay organised in a busy environment, resolve complaints, and contribute to a supportive community for students at Albert Place.