Residence Services Assistant — Front Desk & Student Support

Homes For Students; Cardiff; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Job summary

Homes for Students is seeking a Residence Services Assistant to deliver cheerful, customer‑focused reception and helpdesk support in a busy student accommodation environment. You will assist with back‑office admin, support open days and intake/departure activities, and help students, visitors and external contacts daily to ensure a smooth, welcoming experience.

The role emphasizes exceptional customer service, strong IT and communication skills, and the ability to stay organized in a fast-paced

Qualifications

• Exceptional customer service attitude.
• Experience using Microsoft Office.
• Strong communication and interpersonal skills.
• Ability to prioritise workloads and meet deadlines.
• Team player with flexible approach.
• Previous customer service experience desirable.

Responsibilities

• Greet visitors and provide a warm, friendly reception.
• Answer enquiries via email, phone and in person.
• Provide helpdesk support and admin assistance to operations.
• Support open days, intake days and departures.
• Assist students, visitors and external contacts daily.

Skills

Communication skills

Interpersonal skills

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Homes for Students is seeking a Residence Services Assistant to deliver cheerful, customer‑focused reception and helpdesk support in a busy student accommodation environment. You will assist with back‑office admin, support open days and intake/departure activities, and help students, visitors and external contacts daily to ensure a smooth, welcoming experience.

The role emphasizes exceptional customer service, strong IT and communication skills, and the ability to stay organized in a fast-paced