Student Residence Concierge | 25 Holidays & Birthday Leave

Homes For Students; Swansea; Remote; GBP 20,000 - 24,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Retail discounts

Birthday day off

Cycle-to-work scheme

Charity days

Qualification opportunities

Job summary

Homes for Students is seeking a Residence Services Assistant in Swansea to deliver welcoming reception, efficient help desk support, and back-office administrative tasks. You will support open days, intake and departure processes, assisting students and visitors to ensure a smooth experience.

The role requires excellent customer care, robust IT skills, and the ability to manage inquiries across channels. A team player with strong communication will thrive in a busy, student-facing environment.

Qualifications

• Exceptional customer service skills and a patient attitude.
• Experience using Microsoft Office.
• Strong communication and interpersonal abilities.
• Ability to prioritise workload and meet deadlines.
• Team player with a flexible approach.
• Previous customer service experience desirable.

Responsibilities

• Provide warm reception, meet and greet, and help desk support.
• Administrative support to operations team and General Manager.
• Support open days, intake days, and departures; assist students and visitors.
• Respond to inquiries via email, website, phone and in person.
• Deliver high-standard customer care and resolve complaints.

Skills

Customer service

Communication

Organisational skills

Problem solving

Teamwork

Prioritisation

Tools

Microsoft Office

Job description

Homes for Students is seeking a Residence Services Assistant in Swansea to deliver welcoming reception, efficient help desk support, and back-office administrative tasks. You will support open days, intake and departure processes, assisting students and visitors to ensure a smooth experience.

The role requires excellent customer care, robust IT skills, and the ability to manage inquiries across channels. A team player with strong communication will thrive in a busy, student-facing environment.