Student Residence Concierge & Reception (Part-Time)

Homes For Students; Birmingham; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

25 days holiday plus bank holidays (p–

Exclusive retail discounts

Special day off for your birthday

Cycle-to-work scheme

2 charity days per year

Opportunity to work towards a national

Job summary

Homes for Students in Birmingham is seeking a Residence Services Assistant to work 24 hours per week (9.00am–5.30pm, Monday to Wednesday). You will deliver a cheerful reception, handle enquiries, and support back-office operations to ensure a smooth experience for students and visitors.

You will respond to inquiries via email, website, phone and in person, provide accurate information, and assist the operations team and the General Manager.

Qualifications

• Exceptional customer service skills with a patient, helpful attitude.
• Experience using Microsoft Office software.
• Quick and efficient learning ability in a busy environment.
• Ability to present information accurately, professionally and appropriately.
• Experience prioritising workload to meet deadlines without close supervision.
• Team player with a flexible approach to tasks and shifts.
• Previous customer service experience is desirable.

Responsibilities

• Provide warm, friendly meet-and-greet, reception support, and help desk assistance.
• Contribute to back-office functions and provide admin support to operations and the General Manager.
• Support open days, intake days, and departures; assist students, visitors and external contacts daily.
• Respond to student inquiries via email, website, telephone and in person, offering accurate advice.
• Operate a professional helpdesk and telephone service to address inquiries promptly.
• Maintain high standards of customer care and act as a role model for service delivery.

Skills

Exceptional customer service

Microsoft Office

Quick learning

Presenting information clearly

Workload prioritisation

Team player

Customer service experience desirable

Tools

Microsoft Office

Job description

Homes for Students in Birmingham is seeking a Residence Services Assistant to work 24 hours per week (9.00am–5.30pm, Monday to Wednesday). You will deliver a cheerful reception, handle enquiries, and support back-office operations to ensure a smooth experience for students and visitors.

You will respond to inquiries via email, website, phone and in person, provide accurate information, and assist the operations team and the General Manager.