Student Housing Receptionist & Admin Support

Homes For Students; Greater London; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Retail discounts

Birthday day off

Cycle-to-work

Charity days

Qualification opportunity

Job summary

Homes for Students in London invites applications for a Resident Services Assistant at Willen House. You will be the friendly face at reception, support open days, and help desk duties to ensure a smooth experience for students and visitors.

The role combines first-class customer care with back-office administration, handling inquiries by email, phone and in person, and assisting the operations team and General Manager. Strong IT and organisational skills are essential.

Qualifications

• Excellent IT skills and ability to use Microsoft Office.
• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Organised and able to prioritise in a busy environment.

Responsibilities

• Provide warm greet, reception support and help desk assistance.
• Handle inquiries via email, phone, website and in person.
• Support operations team and General Manager with admin duties.
• Assist with open days, intake days and departures.
• Resolve customer issues and complaints promptly.

Skills

Customer service

IT skills

Communication

Problem solving

Tools

Microsoft Office

Job description

Homes for Students in London invites applications for a Resident Services Assistant at Willen House. You will be the friendly face at reception, support open days, and help desk duties to ensure a smooth experience for students and visitors.

The role combines first-class customer care with back-office administration, handling inquiries by email, phone and in person, and assisting the operations team and General Manager. Strong IT and organisational skills are essential.