Student Experience & Engagement Coordinator

University of Leicester; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

University of Leicester is seeking an experienced Student Engagement Administrator to join the College Student Experience Team. You will provide frontline support for students, delivering information and guidance on personal, pastoral and programme matters, with a focus on customer service and confidentiality.

You will collaborate with the Student Engagement Manager and colleagues across Student Services to signpost where appropriate, manage attendance and mitigating circumstances, and

Qualifications

• Experience in a student support administration environment.
• Ability to handle sensitive information with discretion and confidentiality.
• Excellent IT and communication skills.

Responsibilities

• Provide frontline support for students with a customer-focused approach.
• Deliver information and guidance on personal, pastoral and programme-related issues.
• Signpost students to appropriate services in collaboration with colleagues.
• Support attendance monitoring and mitigating circumstances as part of student engagement.

Skills

Customer service

Attention to detail

IT skills

Communication

Teamwork

Tools

Microsoft Office

Job description

University of Leicester is seeking an experienced Student Engagement Administrator to join the College Student Experience Team. You will provide frontline support for students, delivering information and guidance on personal, pastoral and programme matters, with a focus on customer service and confidentiality.

You will collaborate with the Student Engagement Manager and colleagues across Student Services to signpost where appropriate, manage attendance and mitigating circumstances, and