Student Experience & Frontline Support Officer

Dunhillmedical; Sheffield; Hybrid; GBP 25,000 - 27,000; Full time

Job summary

The University of Sheffield invites applications for the Education & Student Experience Assistant role. You will join a team that supports the student journey, handle reception duties, and perform a range of administrative tasks to keep programmes running smoothly.

You will need excellent customer service, strong time management and IT skills to use university systems, manage diaries, and assist with events and assessments.

Qualifications

• Essential criteria: GCSE level (or equivalent).
• Experience in reception or customer service environment.
• Excellent customer service skills in person, phone and email.
• Ability to perform administrative duties in busy, sensitive environment.
• Flexible, adaptable, able to prioritise and manage tasks.
• Strong interpersonal and communication skills (verbal & non-verbal).
• Proven IT skills with Microsoft/Google packages and internet usage.
• Team player who can also work independently and with initiative.
• Attention to detail and accuracy in information handling.

Responsibilities

• Be the first point of contact on the school’s reception, handling enquiries in person, email, chat and telephone.
• Handle sensitive, confidential student information and signpost to sources.
• Compile and update student information and records in university systems; input marks and change of status.
• Respond to general information requests and escalate complex queries.
• Plan and organise events for welcome, induction and graduation.
• Administer ethics applications and related processes.
• Support Extenuating Circumstances and Extensions processes.
• Provide high-quality administrative support for meetings, including diary management and minute taking.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Teamwork

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Apps

Email & Internet

Job description

The University of Sheffield invites applications for the Education & Student Experience Assistant role. You will join a team that supports the student journey, handle reception duties, and perform a range of administrative tasks to keep programmes running smoothly.

You will need excellent customer service, strong time management and IT skills to use university systems, manage diaries, and assist with events and assessments.