Student Experience Front Desk Coordinator

Diversity Dashboard; Sheffield; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

41 days annual leave (with option to購入

Hybrid working

Generous pension scheme

Discounts and rewards

Staff networks

Job summary

The University of Sheffield is hiring an Education and Student Experience Administrator to join a team delivering excellent student experiences. You will work on reception, handle enquiries, and support the administration of student programmes and procedures.

You will contribute to events, ethics processes, and the student journey, ensuring accurate records and timely communications. A flexible, proactive approach and strong IT and interpersonal skills are essential.

Qualifications

• Educated to GCSE level or equivalent experience.
• Experience in reception or customer service environment.
• Excellent customer service skills with face-to-face, phone and email enquiries.
• Ability to carry out administrative duties in a busy, sensitive environment.
• Commitment to flexible working and prioritising urgent tasks.
• Excellent interpersonal and communication skills (verbal and non-verbal).
• Proven IT skills with Microsoft/Google packages and email/internet.
• Ability to work in a team and independently as needed.
• Maintain information with high accuracy and attention to detail.

Responsibilities

• Be the first point of contact on the school's reception for enquiries from students, graduates, staff and visitors.
• Handle sensitive student matters and refer to relevant sources as needed.
• Compile and input student information across information systems and manage records.
• Respond to general information requests and escalate complex queries.
• Plan and organise events including welcome/induction activities and graduation.
• Administer ethics applications and related processes.
• Support Extenuating Circumstances and Extensions processes.
• Provide high-quality admin support for meetings, including diary management and minute taking.
• Carry out other duties to support Education and Student Experience.

Skills

Customer service

Reception

Interpersonal skills

Communication

IT skills

Teamwork

Attention to detail

Flexibility

Education

GCSE level or equivalent

Tools

Microsoft Office

Google Workspace

Email and internet

Job description

The University of Sheffield is hiring an Education and Student Experience Administrator to join a team delivering excellent student experiences. You will work on reception, handle enquiries, and support the administration of student programmes and procedures.

You will contribute to events, ethics processes, and the student journey, ensuring accurate records and timely communications. A flexible, proactive approach and strong IT and interpersonal skills are essential.