Student Experience Concierge

Unite Group; Leicester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

Annual leave

Pension scheme

Life assurance

Share save

Family leave

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group is seeking an Operations Assistant to join our student accommodation teams in Leicester. You will be the friendly face of the building, delivering great customer service to residents and visitors, handling enquiries, bookings and check-ins, and helping ensure day-to-day operations run smoothly.

You’ll play a key role in creating a welcoming community, supporting safety and property standards, and collaborating with colleagues to deliver a standout resident experience.

Qualifications

• Experience in customer service, hospitality, retail or residential environments.
• Ability to deliver great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins and viewings.
• Deliver property viewings and support bookings to drive occupancy.
• Support resident engagement and create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures.
• Assist with emergency procedures when required.
• Maintain high property standards in communal areas.
• Record enquiries and issues in internal systems.

Skills

Customer service

Communication

Problem solving

Team player

Organised

Job description

Unite Group is seeking an Operations Assistant to join our student accommodation teams in Leicester. You will be the friendly face of the building, delivering great customer service to residents and visitors, handling enquiries, bookings and check-ins, and helping ensure day-to-day operations run smoothly.

You’ll play a key role in creating a welcoming community, supporting safety and property standards, and collaborating with colleagues to deliver a standout resident experience.