Student Engagement & Experience Coordinator

Walbrook Institute London Ltd.; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Generous holiday entitlement

Pension scheme

Private medical insurance

Cycle to Work scheme

Season ticket loan

Wellbeing initiatives

Learning & development opportunities

Social activities

Flexible working

Job summary

Walbrook Institute London Ltd. is seeking a proactive Student Engagement Coordinator to support on-campus and online learners, ensuring an excellent student experience across academic, wellbeing and pastoral matters.

You will be a key point of contact throughout the student journey, working with academic and professional services colleagues to foster an inclusive community, drive retention and satisfaction, and support international students.

Qualifications

• Experience in a student-facing role within Higher Education.
• Experience supporting international students.
• Strong communication, relationship-building and organisational skills.
• Digital confidence and experience using online platforms and systems.
• Commitment to equality, diversity and inclusion.
• A proactive, student-centred approach with a passion for delivering an outstanding student experience.

Responsibilities

• Provide frontline support for student enquiries, in person and online.
• Support students throughout their academic journey, managing enquiries and escalating complex issues where appropriate.
• Monitor student engagement and attendance, carrying out proactive outreach to support student engagement and retention.
• Coordinate and support student engagement activities and communications for on-campus and online students.
• Champion student voice initiatives, including surveys, feedback forums and other opportunities for student engagement.
• Maintain accurate records and contribute to service KPIs.
• Work collaboratively across the institution while ensuring all activities align with institutional policies and safeguarding requirements.

Skills

Student engagement

Higher Education experience

International students

Communication

Digital platforms

Equality & inclusion

Proactive approach

Job description

Walbrook Institute London Ltd. is seeking a proactive Student Engagement Coordinator to support on-campus and online learners, ensuring an excellent student experience across academic, wellbeing and pastoral matters.

You will be a key point of contact throughout the student journey, working with academic and professional services colleagues to foster an inclusive community, drive retention and satisfaction, and support international students.