Student Experience Front Desk Coordinator

Diversity Dashboard; Sheffield; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Annual leave

Flexible working

Pension scheme

Discounts

Staff networks

Professional development

Family-friendly policies

Job summary

The University of Sheffield is hiring for a Reception/Admin role within the Education and Student Experience team. You will be the frontline contact for students, staff and visitors, handling a range of admin tasks to ensure a smooth student journey and exceptional service.

You will manage confidential information, support timetabling and assessments, and contribute to events such as inductions and graduations while working in a collaborative, flexible environment.

Qualifications

• GCSE level (or equivalent) education and relevant experience.
• Proven reception or customer service background in a busy environment.
• Strong IT skills across Microsoft/Google tools and online systems.
• Ability to handle sensitive information with discretion.
• Excellent communication, organisation and time management.
• Willingness to work flexibly and collaboratively within a team.

Responsibilities

• Be the first point of contact at the school reception for enquiries in person, by email, chat and phone.
• Handle sensitive student information with care and signpost to appropriate sources.
• Compile and update student records and assist with inputting marks and status changes.
• Respond to general information requests and refer complex queries to colleagues.
• Plan and organise events including inductions and graduations.
• Provide first-line support for Blackboard queries and guidance for staff and students.

Skills

Reception experience

Customer service

Administrative duties

Flexibility

Interpersonal skills

IT skills

Teamwork

Attention to detail

Education

GCSE level

Tools

Microsoft Office

Google Apps

Email and web

Job description

The University of Sheffield is hiring for a Reception/Admin role within the Education and Student Experience team. You will be the frontline contact for students, staff and visitors, handling a range of admin tasks to ensure a smooth student journey and exceptional service.

You will manage confidential information, support timetabling and assessments, and contribute to events such as inductions and graduations while working in a collaborative, flexible environment.