Student Engagement Administrator

University of Leicester; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

University of Leicester is seeking an experienced Student Engagement Administrator to join the College Student Experience Team. You will provide frontline support for students, delivering information and guidance on personal, pastoral and programme matters, with a focus on customer service and confidentiality.

You will collaborate with the Student Engagement Manager and colleagues across Student Services to signpost where appropriate, manage attendance and mitigating circumstances, and

Qualifications

• Experience in a student support administration environment.
• Ability to handle sensitive information with discretion and confidentiality.
• Excellent IT and communication skills.

Responsibilities

• Provide frontline support for students with a customer-focused approach.
• Deliver information and guidance on personal, pastoral and programme-related issues.
• Signpost students to appropriate services in collaboration with colleagues.
• Support attendance monitoring and mitigating circumstances as part of student engagement.

Skills

Customer service

Attention to detail

IT skills

Communication

Teamwork

Tools

Microsoft Office

Job description

About the role

We are seeking an experience administrator to join our College Student Experience Team as a Student Engagement Administrator. In this role you will be responsible for providing an effective and customer-focused frontline support service for students. You will deliver professional information and guidance to meet the needs of students on a range of personal, pastoral and programme related issues.

You will work closely with the Student Engagement Manager, Student Engagement Team Leader, and colleagues in Student Services and Welfare, ensuring appropriate signposting is applied. You will also work on student attendance, mitigating circumstances, and other defined areas of student engagement, to support the enhancement of the student experience.

About you

You will have experience in a relevant role within a student support administration environment, providing support across a wide range of student needs. You will be experienced in handling sensitive information with discretion and confidentiality and will have a strong understanding of the importance of meeting customer needs.

You will bring excellent IT skills, keen attention to detail, and the ability to give and receive information effectively using a variety of communication methods. You will be able to work collaboratively with colleagues and confidently engage with students and other stakeholders.

Adaptable and proactive in your approach, you will be able to manage competing priorities, meet deadlines, and respond effectively to changing demands. You will also demonstrate a positive commitment to continuous improvement and an interest in working within a higher education environment.

Additional information

The University of Leicester has been changing the world, and changing people’s lives, for 100 years. When you join us, you’ll become part of a community of Citizens of Change, which includes not only our staff and our current students but also thousands of Leicester graduates around the world.

As a diverse and forward-thinking employer, we embed the principles of equity, diversity and inclusion into everything we do. That includes not just our core missions of teaching and research, but also our support for staff, students and our local community through our values of Inspiring, Impactful and Inclusive.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment, on our campus and beyond. We offer a competitive salary package, excellent pension scheme and a generous annual leave allowance, along with opportunities to develop your career in a supportive and collaborative environment.

Vacancy terms

Full-time, or potential for part-time or job share opportunities, permanent