Student Experience & Community Host

Unite Group; Leeds; On-site; GBP 20,000 - 27,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave + bank holidays

Generous pension scheme

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

Employee Assistance Programme

Volunteer day

Staff discounts

Job summary

Unite Group is seeking a Customer-focused Student Experience Team Member in Leeds to welcome residents and visitors, respond to enquiries, and help ensure daily operations run smoothly. You’ll be the friendly face in the building, supporting check-ins, viewings, events and resident services.

The role emphasizes delivering great customer experiences in a student accommodation setting, with teamwork, proactive communication and a welcoming attitude as essential traits.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Able to deliver great customer experiences.
• Proactive and organized in a busy environment.
• Confident handling enquiries, complaints and resident requests.
• Works well in a team and supports colleagues when needed.

Responsibilities

• Provide friendly face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins and viewings.
• Deliver property viewings and help drive occupancy and retention.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures.

Skills

Customer service

Hospitality/retail

Communication

Problem-solving

Team player

Job description

Unite Group is seeking a Customer-focused Student Experience Team Member in Leeds to welcome residents and visitors, respond to enquiries, and help ensure daily operations run smoothly. You’ll be the friendly face in the building, supporting check-ins, viewings, events and resident services.

The role emphasizes delivering great customer experiences in a student accommodation setting, with teamwork, proactive communication and a welcoming attitude as essential traits.