Student Experience Host & Community Builder

Unite Students; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Performance bonus

25 days leave

Pension scheme

Life assurance

Share save scheme

Enhanced family leave

Medicash

EAP

Volunteer day

Staff discounts

Student rent discount

Job summary

Unite Group’s Unite Students brand is seeking a Student Experience Team Member in Manchester. You will greet students, resolve issues quickly, lead flat viewings and help organise vibrant communities.

You’ll work with teams across housekeeping, facilities and Resident Ambassadors to create welcoming daily experiences. You’ll engage with students, drive bookings, and contribute to a home environment they’re proud of.

Qualifications

• Experience in customer service or hospitality preferred.
• Warm, approachable and able to communicate clearly.
• Able to manage multiple tasks efficiently.
• Committed to creating a safe, welcoming environment.

Responsibilities

• Provide a friendly front-of-house reception and build rapport with students.
• Respond to student feedback and guide to support.
• Assist with sales through viewings, enquiries and events.
• Help deliver community events with Resident Ambassadors.
• Maintain a clean, safe environment the students are proud of.
• Coordinate with day and night teams for seamless service.
• Support wellbeing or welfare concerns and take action when needed.
• Be a brand ambassador aligned with CARE: Connect, Act, Respect, Encourage.

Skills

Customer service

Hospitality background

Communication

Time management

Teamwork

Problem solving

Job description

Unite Group’s Unite Students brand is seeking a Student Experience Team Member in Manchester. You will greet students, resolve issues quickly, lead flat viewings and help organise vibrant communities.

You’ll work with teams across housekeeping, facilities and Resident Ambassadors to create welcoming daily experiences. You’ll engage with students, drive bookings, and contribute to a home environment they’re proud of.