Student Residence Experience Host

Unite Group; West of England; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave + bank holidays (

Pension scheme 4%-11%

Life assurance 4x salary

Share save scheme

Enhanced Family Leave policies

Medicash

Employee Assistance Programme (EAP)

One free volunteering day per year

Retail and hospitality discounts

Job summary

Unite Group is seeking an Operations Assistant to help create a welcoming, safe, and engaging environment for residents and visitors at our student accommodation. You will respond to enquiries, manage check-ins/check-outs, and support events to drive occupancy and deliver a great resident experience.

In this varied, people-focused role, you will work as part of the property team to maintain high standards, support safety, and collaborate with colleagues to ensure smooth day-to-day operations

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Have strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality

Communication

Problem solving

Team player

Organisation

Job description

Unite Group is seeking an Operations Assistant to help create a welcoming, safe, and engaging environment for residents and visitors at our student accommodation. You will respond to enquiries, manage check-ins/check-outs, and support events to drive occupancy and deliver a great resident experience.

In this varied, people-focused role, you will work as part of the property team to maintain high standards, support safety, and collaborate with colleagues to ensure smooth day-to-day operations