Resident Experience Coordinator

Unite Group; Manchester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Performance bonus

25 days annual leave

Pension scheme

Life assurance

Employee Assistance Programme (EAP)

Volunteer day

Staff discounts

Job summary

Unite Group is hiring a Student Experience Team Member to help create a welcoming, safe and engaging environment for residents and visitors in Manchester. You will be the friendly face of the building, handling enquiries, supporting check-ins and viewings, and assisting with events to foster a vibrant student community.

The role emphasizes delivering excellent customer experiences, proactive problem-solving and teamwork within a busy property team.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment is essential.
• Excellent communication and problem-solving skills are required.
• Enjoy working with people and delivering great customer experiences.
• Be proactive, organised and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins, viewings and bookings.
• Deliver property viewings and help drive occupancy and retention.
• Support resident engagement activities to create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Record enquiries and operational issues accurately in internal systems.
• Work with colleagues to ensure smooth day-to-day operations.

Skills

Customer service

Communication

Problem-solving

Teamwork

Organisation

Proactive

Job description

Unite Group is hiring a Student Experience Team Member to help create a welcoming, safe and engaging environment for residents and visitors in Manchester. You will be the friendly face of the building, handling enquiries, supporting check-ins and viewings, and assisting with events to foster a vibrant student community.

The role emphasizes delivering excellent customer experiences, proactive problem-solving and teamwork within a busy property team.