Strategic Workplace & Facilities Lead

CBRE Group, Inc.; Reading; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

CBRE Group, Inc. in Reading, UK, seeks a Workplace Manager to lead day-to-day facilities management for the site portfolio and serve as the single point of contact for client stakeholders.

You will drive service delivery, manage on-site teams and partners, oversee budgets and costs, and support workplace projects while ensuring HSE compliance and high performance across the client relationship.

Qualifications

• Experience of 3–5 years in facilities management or related service environment.
• Customer service experience with strong communication skills.
• Good problem-solving ability.
• Solid understanding of HSE requirements (IOSH or equivalent).
• Strong commercial understanding and budget control experience.

Responsibilities

• Leading the day-to-day delivery of Workplace and Facilities Management services across the site portfolio.
• Providing leadership and direction to on-site teams and service partners, promoting accountability, collaboration and high performance.
• Building strong relationships with client stakeholders and acting as the primary point of contact for operational matters, escalations and service improvements. Managing supplier performance, service delivery standards, KPIs, audits and corrective actions.
• Acting as the primary point of contact for local stakeholders, ensuring timely resolution of issues, escalations and service requests.
• Driving operational excellence through regular service reviews, action plan management and continuous improvement initiatives.
• Managing site budgets, forecasting and cost control activities in line with account targets.
• Supporting the planning and delivery of workplace projects, moves, changes and refurbishment activities.
• Maintaining strong relationships with landlords, contractors and service partners to ensure effective site operations.
• Leading operational governance, incident management, root cause analysis and business continuity activities.
• Ensuring compliance with CBRE QHSE requirements, account governance and statutory obligations.
• Promoting a positive workplace experience through proactive stakeholder engagement and service enhancement initiatives.

Skills

Customer service

Problem solving

Communication skills

Self-motivated

P&L/Budget responsibility

Education

FM qualification or equivalent

Job description

CBRE Group, Inc. in Reading, UK, seeks a Workplace Manager to lead day-to-day facilities management for the site portfolio and serve as the single point of contact for client stakeholders.

You will drive service delivery, manage on-site teams and partners, oversee budgets and costs, and support workplace projects while ensuring HSE compliance and high performance across the client relationship.