Strategic TAM – Roadmap & CX Transformation

Zendesk; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading customer engagement software provider is seeking a Technical Account Manager to act as a strategic extension of clients' teams. You will establish relationships, lead technical roadmaps, and advocate for customer needs. Ideal candidates have significant SaaS experience, strong communication skills, and a proven ability to drive technical initiatives. The role offers a hybrid working model with flexibility for remote work while ensuring regular collaboration onsite.

Benefits

Hybrid working model

Flexible work schedule

Inclusion initiatives

Qualifications

• 5+ years working in SaaS Enterprise environments.
• Experience managing Zendesk environments.
• Proven track record driving technical initiatives.

Responsibilities

• Establish relationships across client organizations.
• Document customer CX ecosystems and technical architecture.
• Develop and lead Customer Technical Roadmaps.
• Conduct regular operational reviews.
• Create critical issue resolution plans.

Skills

Knowledge of Zendesk products

Fluent in English

Technical experience in SaaS environments

Operational support experience

Customer-facing technical leadership

Creative solutions to complex problems

Understanding of SaaS implementations

Ability to thrive in collaborative environments

Job description

A leading customer engagement software provider is seeking a Technical Account Manager to act as a strategic extension of clients' teams. You will establish relationships, lead technical roadmaps, and advocate for customer needs. Ideal candidates have significant SaaS experience, strong communication skills, and a proven ability to drive technical initiatives. The role offers a hybrid working model with flexibility for remote work while ensuring regular collaboration onsite.