Strategic Service Director: Growth, Operations & CX Leader

GE Vernova; Bracknell; On-site; GBP 100,000 - 130,000; Full time

Job summary

A leading energy solutions company in Bracknell seeks a Service Director responsible for managing complex customer needs and overseeing the profit and loss for the Gas Power Services business. The ideal candidate will drive talent development, improve customer experience, lead operational excellence, and possess a solid technical foundation in power plant equipment. This full-time position requires advanced leadership, strategic planning, and financial management skills, making it essential for the individual to effectively resolve customer issues and engage with cross-functional teams.

Qualifications

• Proven Operations or Business experience.
• Proven technical knowledge of power plant equipment with gas turbine, steam turbine, or generator experience.
• Director-level experience required.

Responsibilities

• Develop CPMs and support team members' growth & development.
• Responsible for hiring, training, and performance assessment of team members.
• Drive operational excellence focused on Safety, Quality, Delivery, and Cost.
• Manage customer issue resolution and enhance customer experience through feedback.
• Own profit and loss responsibility for Gas Power Services business.

Skills

Fundraising

Management Experience

Coaching

Analysis Skills

Strategic Planning

Team Management

Budgeting

Leadership Experience

Mentoring

Public Speaking

Negotiation

Supervising Experience

Education

Bachelors Degree

Job description

A leading energy solutions company in Bracknell seeks a Service Director responsible for managing complex customer needs and overseeing the profit and loss for the Gas Power Services business. The ideal candidate will drive talent development, improve customer experience, lead operational excellence, and possess a solid technical foundation in power plant equipment. This full-time position requires advanced leadership, strategic planning, and financial management skills, making it essential for the individual to effectively resolve customer issues and engage with cross-functional teams.