Strategic Service Delivery Lead

Chaucer; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance group is seeking a Service Delivery Manager in Westminster. This role oversees the Service Delivery team and ensures high-quality service in alignment with business objectives. Candidates should have a strong background in Service Management, excellent analytical and problem-solving skills, and the ability to inspire and lead a team effectively. The successful individual will play a key role in modernizing service delivery processes and working collaboratively with cross-functional teams.

Benefits

Flexible working arrangements

Qualifications

• Experience in Service Management roles with a focus on Service Delivery.
• Ability to influence cross-functional departmental leaders.
• Capable of managing multiple priorities under stress.

Responsibilities

• Oversee service delivery operations and ensure high-quality service.
• Lead and mentor the service delivery team.
• Identify opportunities to improve service delivery workflows.

Skills

Problem-solving

Team builder

Detail-oriented

Excellent analytical skills

Ability to work with senior leadership

Customer focus

Education

Relevant industry experience in Service Management

Job description

A leading insurance group is seeking a Service Delivery Manager in Westminster. This role oversees the Service Delivery team and ensures high-quality service in alignment with business objectives. Candidates should have a strong background in Service Management, excellent analytical and problem-solving skills, and the ability to inspire and lead a team effectively. The successful individual will play a key role in modernizing service delivery processes and working collaboratively with cross-functional teams.