Strategic Modern Workplace Lead (Microsoft 365)

Version 1; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT service provider is seeking a Modern Workplace Lead to guide clients through modern IT operations, ensuring effective service delivery using Microsoft 365 technologies. This role involves leading a team of consultants, implementing ITIL processes, and driving digital transformation in a collaborative environment. Strong expertise in Microsoft 365 and leadership experience in ITIL-aligned managed services are essential. Join an organization that values wellbeing and offers significant career growth opportunities.

Benefits

Quarterly Performance-Related Profit Share

Career Development Programmes

Flexible / Remote Working

Financial Wellbeing Initiatives

Employee Wellbeing Schemes

Reward Schemes

Educational Assistance

Qualifications

• Proven experience in a Modern Workplace consultancy or leadership role within an ITIL-aligned managed services environment.
• Deep technical expertise in Microsoft 365 including Exchange Online.
• Experience managing relationships with external partners and vendors.

Responsibilities

• Serve as the strategic lead consultant for modern workplace solutions.
• Design and implement ITIL-aligned processes for end-user computing environments.
• Monitor service performance and conduct root cause analysis.

Skills

Microsoft 365 expertise

ITIL processes

Stakeholder engagement

Project management

Tools

Azure AD

SharePoint

Teams

Intune

Job description

A leading IT service provider is seeking a Modern Workplace Lead to guide clients through modern IT operations, ensuring effective service delivery using Microsoft 365 technologies. This role involves leading a team of consultants, implementing ITIL processes, and driving digital transformation in a collaborative environment. Strong expertise in Microsoft 365 and leadership experience in ITIL-aligned managed services are essential. Join an organization that values wellbeing and offers significant career growth opportunities.