Strategic IT Service Operations Lead

NHS; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A prominent NHS Trust in Greater London is seeking a Head of Service Operations to lead the delivery of frontline IT services. The role involves operational performance management, embedding ITIL best practices, and guiding high-performing teams in a dynamic healthcare environment. Candidates should have extensive senior management experience in IT, strong leadership skills, and a commitment to service excellence. This position offers a unique opportunity to modernise and innovate healthcare technology. If you want to make a significant impact, this is the role for you.

Benefits

Flexible working

Professional development opportunities

Supportive team culture

Qualifications

• Extensive senior management experience in IT service operations.
• Experience managing large teams and complex projects.
• Evidence of continuous professional development.

Responsibilities

• Lead operational performance of key service management functions.
• Manage relationships with internal and external stakeholders.
• Oversee user experience and reporting team.

Skills

Strong leadership

Analytical skills

Problem-solving

Communication skills

Education

PhD level or equivalent

Job description

A prominent NHS Trust in Greater London is seeking a Head of Service Operations to lead the delivery of frontline IT services. The role involves operational performance management, embedding ITIL best practices, and guiding high-performing teams in a dynamic healthcare environment. Candidates should have extensive senior management experience in IT, strong leadership skills, and a commitment to service excellence. This position offers a unique opportunity to modernise and innovate healthcare technology. If you want to make a significant impact, this is the role for you.