Strategic Delivery Lead: Business Systems & Change

Kingdom People; England; On-site; GBP 65,000 - 95,000; Full time

Job summary

Kingdom People seeks a Business Systems Manager to guide a technology transition across ERP, finance, CRM and BI. You will own the portfolio from approval to benefits realisation, building delivery disciplines and a PMO that enables successful implementations across multiple divisions.

You will partner with senior stakeholders and external vendors, drive cross‑programme delivery, manage risks and ensure business readiness for new systems and processes.

Qualifications

• Demonstrable track record delivering business systems implementations end to end in a multi-site organisation.
• Experience running several concurrent initiatives rather than a single large programme.
• Comfortable building delivery and PMO capability from scratch, without an existing team or methodology.
• Confident holding senior stakeholders and external suppliers to account, including where the message is unwelcome.
• Commercial instinct; able to quantify the cash cost of delay and make the case for stopping work as readily as starting it.

Responsibilities

• Portfolio management: Build and maintain the Group portfolio baseline covering every live technology initiative, with sponsor, committed spend, timeline, expected benefit and named benefit owner.
• Produce portfolio level reporting and dashboards for the Technology & Change Board to view progress and cost.
• Delivery: Own delivery plans for all approved initiatives; establish and hold the critical path and manage cross‑programme dependencies.
• Business analysis: Document how key divisional processes operate, own requirements, data mapping and test scripts; run UAT with business users.
• Vendor and partner management: Hold partners to contract commitments; maintain renewal calendars; support commercial negotiations with delivery evidence.
• Governance and change control: Baseline scope, cost, timeline and benefits; manage change control and present risks to the Board.
• Benefits realisation: Ensure a named owner and measurable baseline; evidence realisation post-implementation.

Skills

ERP

Finance systems

CRM

Business intelligence

Stakeholder management

PMO

Tools

Microsoft Fabric

Sage Intacct

HubSpot

Job description

Kingdom People seeks a Business Systems Manager to guide a technology transition across ERP, finance, CRM and BI. You will own the portfolio from approval to benefits realisation, building delivery disciplines and a PMO that enables successful implementations across multiple divisions.

You will partner with senior stakeholders and external vendors, drive cross‑programme delivery, manage risks and ensure business readiness for new systems and processes.