Business Systems Manager

Kingdom Services Group Ltd; Newton-le-Willows; On-site; GBP 65,000 - 85,000; Full time

Job summary

Kingdom Services Group Ltd, a leading UK provider of security, cleaning, recruitment and training solutions, is seeking an experienced Business Systems Manager to own the core business systems and drive meaningful change across the organisation.

Reporting to the CTO, you will manage finance, CRM and workforce management platforms, gather requirements, oversee upgrades and partner with vendors to deliver valuable technology solutions that support growth.

Qualifications

• Experience delivering system implementations and upgrades.
• Strong business analysis and stakeholder management skills.
• Ability to balance multiple priorities in a fast-paced environment.
• Commercial and solutions-focused approach.
• Interest in automation and AI-driven improvements.

Responsibilities

• Owning and managing Kingdom's core business systems.
• Leading system upgrades, enhancements and new implementations.
• Gathering and documenting business requirements.
• Managing multiple projects and workstreams simultaneously.
• Working closely with software vendors and implementation partners.
• Introducing effective change control and governance processes.
• Identifying opportunities for automation and AI-driven improvements.
• Supporting the development of Kingdom's wider technology roadmap.

Skills

Business analysis

Stakeholder management

Project management

Change management

Problem solving

Commercial mindset

Tools

CRM platforms

Finance systems

Workforce management software

Vendor management tools

Job description

Lead Change. Drive Innovation. Shape the Future of Technology at Kingdom.

Location: Head Office, Merseyside

Contract: Full Time, Permanent

Salary: Competitive + Benefits

Join a Business That'S Going Places

Kingdom is one of the UK's leading providers of security, cleaning, recruitment and training solutions, with over £300m turnover, 11,500 colleagues, and services delivered across more than 5,000 sites nationwide. We are continuing to invest in our people, technology and future growth.

We are now looking for an experienced Business Systems Manager to take ownership of the systems that keep our business running and help drive meaningful change across the organisation.

About The Role

This is a highly visible role reporting into the CTO, where you'll be responsible for managing Kingdom's core business systems, including finance, CRM and workforce management platforms. You'll work closely with stakeholders across the business to understand operational needs, identify opportunities for improvement and deliver successful technology solutions that create real business value.

This is a hands-on role for someone who enjoys solving problems, improving processes and delivering projects from concept through to implementation.

What You'll Be Doing

• Owning and managing Kingdom's core business systems.
• Leading system upgrades, enhancements and new implementations.
• Gathering and documenting business requirements.
• Managing multiple projects and workstreams simultaneously.
• Working closely with software vendors and implementation partners.
• Introducing effective change control and governance processes.
• Identifying opportunities for automation and AI-driven improvements.
• Supporting the development of Kingdom's wider technology roadmap.

What We're Looking For

You’ll Have

• Experience in a Business Systems, IT Change, Systems Delivery or similar role.
• Proven experience delivering system implementations and upgrades.
• Strong business analysis and stakeholder management skills.
• Experience managing third-party suppliers and software vendors.
• Knowledge of finance systems, CRM platforms and workforce management software.
• The ability to balance multiple priorities in a fast-paced environment.
• A practical, commercial and solutions-focused approach.
• A passion for continuous improvement, technology and innovation.

Why Join Kingdom?

At Kingdom, we believe in putting people at the heart of everything we do. You'll be joining a growing organisation where your ideas will be valued, your expertise will make a tangible difference, and your career can continue to develop.

You’ll Have The Opportunity To

• Influence business-wide technology decisions.
• Lead transformational change projects.
• Work alongside experienced business and technology leaders.
• Help shape the future systems landscape of a growing organisation.
• Be part of a business that genuinely invests in innovation and improvement.