Business Systems Manager

Kingdom Services Group; Newton-le-Willows; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Career development opportunities

Job summary

Kingdom Services Group, based at Head Office in Merseyside, is seeking a Business Systems Manager to own and optimise core business systems, including finance, CRM and workforce management platforms. You'll partner with stakeholders to deliver value through technology and drive a practical, commercial approach.

This hands-on role reports to the CTO, leading upgrades, new implementations and governance processes while exploring automation and AI-driven improvements to shape Kingdom's technology

Qualifications

• Experience in a Business Systems, IT Change, Systems Delivery or similar role.
• Proven experience delivering system implementations and upgrades.
• Strong business analysis and stakeholder management skills.

Responsibilities

• Own and manage Kingdom's core business systems.
• Lead system upgrades, enhancements and new implementations.
• Gather and document business requirements.
• Manage multiple projects and workstreams simultaneously.
• Work with software vendors and implementation partners.
• Introduce change control and governance processes.
• Identify automation and AI-driven improvements.
• Support the technology roadmap.

Skills

Business systems

Stakeholder management

Vendor management

Business analysis

Automation

Tools

CRM platforms

Finance systems

Workforce management software

Job description

Business Systems Manager

Lead Change. Drive Innovation. Shape the Future of Technology at Kingdom.

Location: Head Office, Merseyside
Contract: Full Time, Permanent
Salary: Competitive + Benefits

Join a Business That's Going Places

Kingdom is one of the UK's leading providers of security, cleaning, recruitment and training solutions, with over £300m turnover, 11,500 colleagues, and services delivered across more than 5,000 sites nationwide. We are continuing to invest in our people, technology and future growth.

We are now looking for an experienced Business Systems Manager to take ownership of the systems that keep our business running and help drive meaningful change across the organisation.

About the Role

This is a highly visible role reporting into the CTO, where you'll be responsible for managing Kingdom's core business systems, including finance, CRM and workforce management platforms. You'll work closely with stakeholders across the business to understand operational needs, identify opportunities for improvement and deliver successful technology solutions that create real business value.

This is a hands‑on role for someone who enjoys solving problems, improving processes and delivering projects from concept through to implementation.

What You'll Be Doing

• Owning and managing Kingdom's core business systems.
• Leading system upgrades, enhancements and new implementations.
• Gathering and documenting business requirements.
• Managing multiple projects and workstreams simultaneously.
• Working closely with software vendors and implementation partners.
• Introducing effective change control and governance processes.
• Identifying opportunities for automation and AI-driven improvements.
• Supporting the development of Kingdom's wider technology roadmap.

What We're Looking For

You’ll have:

• Experience in a Business Systems, IT Change, Systems Delivery or similar role.
• Proven experience delivering system implementations and upgrades.
• Strong business analysis and stakeholder management skills.
• Experience managing third‑party suppliers and software vendors.
• Knowledge of finance systems, CRM platforms and workforce management software.
• The ability to balance multiple priorities in a fast‑paced environment.
• A practical, commercial and solutions‑focused approach.
• A passion for continuous improvement, technology and innovation.

Why Join Kingdom?

At Kingdom, we believe in putting people at the heart of everything we do. You'l