Strategic Customer Success Manager - HVAC & Refrigeration

Resource Data Management Ltd; United Kingdom; Híbrido; GBP 50.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus potential

Company electric car

30 days holiday

Optional private healthcare

Company pension scheme

Descripción de la vacante

A leading technology firm in the United Kingdom is seeking a Customer Success Manager to oversee a portfolio of clients in Retail Refrigeration and HVAC. The role involves building long-term relationships, ensuring customers gain maximum value from the company’s solutions, and collaborating across various teams to meet client needs. With a competitive salary of £50-60k plus bonuses, this position offers a chance to make a significant impact on customer satisfaction and retention.

Formación

• Proven experience in Customer Success or Account Management in a B2B environment.
• Strong knowledge of Retail Refrigeration or HVAC.
• Excellent relationship-building, communication, and presentation skills.

Responsabilidades

• Act as primary point of contact for defined customer portfolio.
• Build and nurture long-term partnerships with customers.
• Manage interactions based on customer tier and spend.

Conocimientos

Customer Success Management

Account Management

Technical Sales

Relationship Building

Communication

Proficiency in CRM

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

A leading technology firm in the United Kingdom is seeking a Customer Success Manager to oversee a portfolio of clients in Retail Refrigeration and HVAC. The role involves building long-term relationships, ensuring customers gain maximum value from the company’s solutions, and collaborating across various teams to meet client needs. With a competitive salary of £50-60k plus bonuses, this position offers a chance to make a significant impact on customer satisfaction and retention.