Customer Success Manager (HVAC / Refrigeration)

Ernest Gordon Recruitment; Leeds; Remote; GBP 50,000 - 60,000; Full time

Benefits offered by this job

20% company bonus

Remote work

Company car

Progression

Training

Laptop & Mobile

Death-in-Service Bonus

Private Health Care

Job summary

Ernest Gordon Recruitment is seeking a Customer Success Manager with HVAC or refrigeration expertise. You will manage a portfolio of key clients, drive account growth, and coordinate with internal teams to deliver premium service.

The role is remote with travel across the North of England and a strong bonus/benefits package. You will own strategic relationships, upsell solutions, and shape client success strategies while benefiting from a Lucrative package, company car, and progression

Qualifications

• Customer Success Manager with HVAC or Refrigeration background.
• Proven account management experience with B2B clients.
• Experience in upselling and cross-selling solutions.
• Comfortable working remotely with regional travel.

Responsibilities

• Own a portfolio of high-profile clients and drive growth.
• Liaise with internal engineering teams to deliver premium service.
• Upsell and cross-sell control and monitoring solutions.
• Act as primary point of contact for key customers.
• Travel frequently across the North of England.

Skills

Account management

Upselling

Cross-selling

Relationship building

Remote work

Travel willingness

Job description

Customer Success Manager (HVAC / Refrigeration)

£50,000 – £60,000 + 20% Company Bonus + Remote + Company Car + Progression + Training + Laptop & Mobile + Death-in-Service Bonus + Private Health Care

Leeds / Remote

Are you a Customer Success Manager from an HVAC or Refrigeration background, looking for a technically varied, autonomous position within a pioneering company in an exciting period of growth, where you will take ownership of key high-calibre clients as you maintain customer relationships?

Are you looking to take the next steps in your career into an influential position where you will have the autonomy to shape departmental strategy, utilising your expertise to drive business growth, whilst benefitting from a lucrative bonus scheme and an excellent benefits package?

Established nearly 30 years ago, this internationally recognised company has established itself as an industry leader within HVACR and BMS solutions, delivering cutting‑edge, innovative technologies to premium clients across the world. Following a recent acquisition, and with ambitious plans of expansion, they continue to invest in opportunities to strengthen its presence across international markets.

In this role, you will take ownership of a portfolio of high-profile clients, driving growth through strategic account management, upselling and cross‑selling control and monitoring solutions. You will act as primary POC for key customers, nurturing long‑term relationships, identifying areas for expansion, and liaising with internal engineering teams to deliver premium customer service. This role is highly autonomous, operating remotely, with frequent fully compensated travel across the North of England in provided car.

This role would suit a Customer Success Manager from a HVAC or Refrigeration background looking to join a pioneering company, in an exciting growth period looking to come in an grow alongside them with a generous package and progression opportunities.

The Role:

• Handling existing and new client accounts
• Liaise with internal teams and external clients
• Upselling and growing the business
• Frequent travel for client visits
• 37.5 hours a week, flexible work hours, remote working

The Person:

• Customer Success Manager or similar
• HVAC / Refrigeration background

Reference number: BBB H27563d

Sales, Account Handling, Account Handler, Manager, Management, HVAC, Automation, Building Services, Customer Success Manager, Refrigeration, BMS, Manufacturing, B2B, ERP, MRP, Remote, Control, Monitoring, Manchester, Liverpool, Warrington, Leeds, Wakefield, Bradford, Huddersfield, Sheffield, North England

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.