HVAC Customer Success Manager — Remote, Car, Growth

Ernest Gordon Recruitment; Leeds; Remote; GBP 50,000 - 60,000; Full time

Benefits offered by this job

20% company bonus

Remote work

Company car

Progression

Training

Laptop & Mobile

Death-in-Service Bonus

Private Health Care

Job summary

Ernest Gordon Recruitment is seeking a Customer Success Manager with HVAC or refrigeration expertise. You will manage a portfolio of key clients, drive account growth, and coordinate with internal teams to deliver premium service.

The role is remote with travel across the North of England and a strong bonus/benefits package. You will own strategic relationships, upsell solutions, and shape client success strategies while benefiting from a Lucrative package, company car, and progression

Qualifications

• Customer Success Manager with HVAC or Refrigeration background.
• Proven account management experience with B2B clients.
• Experience in upselling and cross-selling solutions.
• Comfortable working remotely with regional travel.

Responsibilities

• Own a portfolio of high-profile clients and drive growth.
• Liaise with internal engineering teams to deliver premium service.
• Upsell and cross-sell control and monitoring solutions.
• Act as primary point of contact for key customers.
• Travel frequently across the North of England.

Skills

Account management

Upselling

Cross-selling

Relationship building

Remote work

Travel willingness

Job description

Ernest Gordon Recruitment is seeking a Customer Success Manager with HVAC or refrigeration expertise. You will manage a portfolio of key clients, drive account growth, and coordinate with internal teams to deliver premium service.

The role is remote with travel across the North of England and a strong bonus/benefits package. You will own strategic relationships, upsell solutions, and shape client success strategies while benefiting from a Lucrative package, company car, and progression