Strategic Customer Success Manager – Enterprise Finance

9fin; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading financial technology firm in Greater London seeks an experienced Account Manager to drive client relationships and enhance workflows. You will collaborate closely with account managers, ensuring clients fully understand and utilize the platform while expanding customer networks. Ideal candidates should have at least 2 years of relevant experience, strong knowledge of financial markets, and excellent communication skills. This role offers competitive compensation with a hybrid working model.

Benefits

Competitive salary

Pension contributions

Private medical insurance

Paid sick leave

Flexible working arrangements

Qualifications

• Minimum 2 years of relevant account management or customer success experience.
• Strong knowledge of financial markets and ability to build relationships.
• Track record of managing a large enterprise client book.

Responsibilities

• Become a 9fin expert and understand products and services.
• Partner with account managers on client projects to ensure growth.
• Act as the voice of the client in internal projects.

Skills

Account management experience

Strong relationship building

Knowledge of financial markets

Excellent communication skills

Ability to work independently

Job description

A leading financial technology firm in Greater London seeks an experienced Account Manager to drive client relationships and enhance workflows. You will collaborate closely with account managers, ensuring clients fully understand and utilize the platform while expanding customer networks. Ideal candidates should have at least 2 years of relevant experience, strong knowledge of financial markets, and excellent communication skills. This role offers competitive compensation with a hybrid working model.