Strategic Client Relations Lead - Healthcare Logistics

Ups; Newbridge; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Client Relationship Manager in Newbridge, Scotland. You will ensure high service levels as a central point of contact, improve customer experience, and lead a team. Ideal candidates hold a bachelor's degree and have experience in customer service management. Strong communication and strategic thinking skills are essential for success in this permanent role.

Qualifications

• Experience managing a Customer Service function.
• Understanding of Central Lab and Clinical Trial supplies industry desired.
• Ability to translate your skills to other employees through training and mentoring.

Responsibilities

• Improve customer service experience and facilitate organic growth.
• Set a clear mission and deploy strategies focused towards that mission.
• Take ownership of customer issues and follow problems through to resolution.
• Analyse statistics and compile accurate reports.

Skills

Customer Service management

Strategic thinking

Communication skills

Client-facing skills

Troubleshooting

Multi-tasking

Education

Bachelor's degree in a related field

Job description

A leading logistics company is seeking a Client Relationship Manager in Newbridge, Scotland. You will ensure high service levels as a central point of contact, improve customer experience, and lead a team. Ideal candidates hold a bachelor's degree and have experience in customer service management. Strong communication and strategic thinking skills are essential for success in this permanent role.