Strategic Account Manager - Grow Key Relationships

ELIS; Kendal; Vor Ort; GBP 30.000 - 55.000; Vollzeit

Benefits dieser Stelle

Car Allowance

Private Medical

Training and development

Career progression within Elis

Supportive international organisation

Zusammenfassung

Elis UK is hiring an Account Manager to nurture and expand relationships with existing customers, ensuring high service standards and identifying opportunities for further business development.

You will be the primary contact, collaborate with internal teams, and drive retention and growth in a fast-paced customer-focused environment. A degree or equivalent is beneficial, with emphasis on strong commercial awareness and relationship skills.

Qualifikationen

• Previous experience in account management, sales or customer service management.
• Strong commercial awareness with ability to identify opportunities for account development.
• Excellent communication, negotiation and influencing skills.
• Proactive, solutions-focused approach to resolving customer challenges.
• Analytical skills to interpret data and monitor performance.

Aufgaben

• Customer Relationship Management: build and maintain strong relationships with existing customers and be their primary contact.
• Account Retention: proactively address concerns and manage potential terminations to maximise retention.
• Business Growth: identify opportunities to develop existing accounts with additional services and improvements.
• Commercial Management: review account performance, support pricing discussions, ensure commercial viability.
• Performance Monitoring: track KPIs like retention, sales, and service performance.
• Problem Solving: manage customer complaints and service challenges, identify trends and improvements.
• Stakeholder Collaboration: work with operational and commercial teams to meet expectations and SLAs.
• Continuous Improvement: use feedback and data to drive customer experience improvements.

Kenntnisse

Account management

Sales experience

Customer service

Relationship building

Negotiation

Analytical skills

Microsoft Office

Ausbildung

Degree or equivalent

Tools

CRM systems

Jobbeschreibung

Elis UK is hiring an Account Manager to nurture and expand relationships with existing customers, ensuring high service standards and identifying opportunities for further business development.

You will be the primary contact, collaborate with internal teams, and drive retention and growth in a fast-paced customer-focused environment. A degree or equivalent is beneficial, with emphasis on strong commercial awareness and relationship skills.