Strategic Account Manager — Growth & Retention

Candidate Ltd; Greater Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Candidate Ltd in the United Kingdom is seeking an experienced Account Manager to own and grow key client relationships within a fast-growing, tech-led B2B environment. You will coordinate multiple stakeholders, onboard new clients, and deliver clear client reporting and performance updates.

You will collaborate with a senior client lead, retain and expand accounts, and actively identify opportunities for product and service growth while maintaining a superior customer experience.

Qualifications

• 2+ years' experience managing, retaining and growing client relationships.
• Strong communication, presentation and stakeholder management skills.
• Commercially aware with a genuine focus on customer experience.
• Highly organised with the ability to manage multiple priorities.
• Confident picking up the phone and having proactive conversations with clients.
• A proactive, solutions-focused approach with strong ownership.

Responsibilities

• Manage and develop strong relationships across a portfolio of B2B clients
• Build relationships with multiple stakeholders within each account
• Support client retention and identify opportunities for account growth
• Help onboard new clients and ensure a smooth transition from sales through to delivery
• Prepare and present client reports, KPIs and account performance updates
• Coordinate internal teams to ensure actions and commitments are delivered
• Identify opportunities across products and services and support commercial growth
• Proactively identify potential issues and work with the relevant teams to resolve them
• Work closely with senior client stakeholders on account strategy and commercial opportunities

Skills

Relationship management

Communication

Presentation skills

Stakeholder management

Organisational skills

Phone outreach

Job description

Candidate Ltd in the United Kingdom is seeking an experienced Account Manager to own and grow key client relationships within a fast-growing, tech-led B2B environment. You will coordinate multiple stakeholders, onboard new clients, and deliver clear client reporting and performance updates.

You will collaborate with a senior client lead, retain and expand accounts, and actively identify opportunities for product and service growth while maintaining a superior customer experience.