Strategic Account Manager — Growth & Upsell Specialist

First Recruitment Services Ltd.; Horsham; On-site; GBP 25,000 - 42,000; Full time

Job summary

First Recruitment Services Ltd. is seeking an Account Manager to own a portfolio of customers, handling enquiries, preparing quotations and driving account growth from Henfield, UK.

You will build strong relationships, deliver a responsive service, and identify opportunities for upselling and cross-selling to achieve sales targets while coordinating with internal teams and participating in events as required.

Qualifications

• Previous experience in an Account Manager, Internal Sales, Sales Executive, Business Development or Customer Account role
• Ability to achieve targets and KPIs
• Strong customer service and relationship management skills
• Excellent verbal and written communication skills
• Good organisational and time-management abilities
• Self-motivated and proactive approach to work
• Ability to work effectively within a team environment

Responsibilities

• Manage a portfolio of existing customer accounts
• Build strong relationships with customers and maintain regular contact
• Handle inbound enquiries, quotation requests and orders
• Prepare and issue accurate quotations
• Follow up on quotations and sales opportunities to maximise conversion
• Identify opportunities for upselling and cross-selling products
• Develop dormant and low-spend accounts to increase revenue
• Make proactive outbound warm calls to existing customers
• Resolve customer queries relating to products, pricing and deliveries
• Work closely with internal departments to ensure excellent customer service
• Support the achievement of individual, team and company sales targets
• Attend some customer meetings, trade events and industry exhibitions when required

Job description

First Recruitment Services Ltd. is seeking an Account Manager to own a portfolio of customers, handling enquiries, preparing quotations and driving account growth from Henfield, UK.

You will build strong relationships, deliver a responsive service, and identify opportunities for upselling and cross-selling to achieve sales targets while coordinating with internal teams and participating in events as required.