Strategic Account CSM — Hybrid Role

Rialtas Business Solutions Limited; Swindon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions provider in Swindon is looking for a Customer Success Manager to enhance relationships with strategic customers. You will align customer success with sales initiatives, driving retention and revenue growth. The ideal candidate should have experience in customer management within a B2B context, excellent analytical skills, and proficiency in CRM tools. This hybrid role requires travel for client engagement and teamwork in a dynamic environment.

Benefits

25 days holiday plus 5 personal days

Annual Lifestyle Reward of £325

Qualifications

• Proven experience as a Customer Success Manager or related role in a software or B2B environment.
• Strong background in customer retention and revenue optimization.
• Demonstrated success in identifying upsell and cross-sell opportunities.

Responsibilities

• Drive customer success strategy and strengthen relationships.
• Deliver on KPIs for customer success functions.
• Report on key metrics like retention and satisfaction.

Skills

Customer growth

Retention strategies

Analytical skills

CRM systems

Communication

Tools

CRM platforms

Customer analytics tools

Job description

A leading software solutions provider in Swindon is looking for a Customer Success Manager to enhance relationships with strategic customers. You will align customer success with sales initiatives, driving retention and revenue growth. The ideal candidate should have experience in customer management within a B2B context, excellent analytical skills, and proficiency in CRM tools. This hybrid role requires travel for client engagement and teamwork in a dynamic environment.