Store Trading & Operations Lead

Sainsbury's; Greater London; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to work

Membership discounts

Job summary

Sainsbury's in London is seeking a Customer & Trading Manager to lead store operations and deliver outstanding customer service. You’ll work with a small team of managers to keep the store running smoothly and safely while coaching colleagues for peak performance.

In this hands-on role, you’ll assume accountability for day-to-day activities, manage performance and scheduling, and support neighbouring stores when required. A strong track record in retail leadership is essential.

Qualifications

• Proven line management in a fast-paced, customer-facing environment.
• Delivers brilliant customer service and coaches a team to do the same.
• Operational leadership in the absence of more senior managers.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction).
• Has managed employee relations issues including performance and absence management.

Responsibilities

• Work closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is a big part of the role, managing performance and scheduling, conducting disciplinaries.
• Where we have close knit networks of convenience stores it may mean you need to help another store now and then.

Skills

Line management

Customer service

KPI delivery

Leadership

Job description

Sainsbury's in London is seeking a Customer & Trading Manager to lead store operations and deliver outstanding customer service. You’ll work with a small team of managers to keep the store running smoothly and safely while coaching colleagues for peak performance.

In this hands-on role, you’ll assume accountability for day-to-day activities, manage performance and scheduling, and support neighbouring stores when required. A strong track record in retail leadership is essential.