Store Operations & Customer Experience Lead

Sainsbury's; Gloucester; Vor Ort; GBP 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Discount card

Annual bonus

Free food and hot drinks

Pension matching

Cycle to Work

Staff discounts on offers

Zusammenfassung

Sainsbury's is seeking a Customer & Trading Manager to lead day-to-day store operations and coach a small team to deliver excellent service and performance. You’ll own the shift, ensure stock availability, safety standards and smooth tills.

You will drive KPI delivery, manage disciplinary issues, and collaborate with managers across the network to keep our stores buzzing with customers and growth opportunities.

Qualifikationen

• Proven track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership with responsibility for store operations in absence of senior managers.
• Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, engagement).
• Experience managing employee relations issues, including performance and absence management.

Aufgaben

• Working closely with a small team of managers to ensure the store runs like clockwork daily.
• Taking responsibility for the day-to-day running of the store, often the only manager present with full accountability.
• Work with a team to complete all tasks, ensuring customers are served efficiently and safely.
• Manage performance and capability, conduct disciplinaries and ensure scheduling and pay are accurate.
• Occasionally support other nearby stores as part of a network.

Kenntnisse

Customer service

People management

KPI delivery

Operations leadership

Disciplinary handling

Tools

Store systems

Jobbeschreibung

Sainsbury's is seeking a Customer & Trading Manager to lead day-to-day store operations and coach a small team to deliver excellent service and performance. You’ll own the shift, ensure stock availability, safety standards and smooth tills.

You will drive KPI delivery, manage disciplinary issues, and collaborate with managers across the network to keep our stores buzzing with customers and growth opportunities.