Store Operations & Customer Experience Lead

Sainsbury's; Droitwich Spa; Sur place; GBP 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Discount card

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension – company match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Gym discounts

Résumé du poste

Sainsbury's is seeking a Customer & Trading Manager to lead store operations with bold leadership, a passion for service, and a focus on continuous improvement. You’ll work closely with managers to ensure the store runs like clockwork every day, take responsibility for day-to-day operations, coach teams, manage performance, and drive KPI results in a fast-paced retail environment.

The role offers competitive pay, a comprehensive benefits package, generous holiday entitlement, pension, share

Qualifications

• Proven track record of leading a team in a fast-paced, customer-facing environment.
• Demonstrated ability to meet or exceed KPIs such as sales and customer satisfaction.
• Experience in disciplining and managing employee relations issues.
• Strong coaching and performance management skills.
• Operational leadership in store or retail settings.

Responsabilités

• Work closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Connaissances

Leadership

Customer service

KPI management

People management

Operations

Description du poste

Sainsbury's is seeking a Customer & Trading Manager to lead store operations with bold leadership, a passion for service, and a focus on continuous improvement. You’ll work closely with managers to ensure the store runs like clockwork every day, take responsibility for day-to-day operations, coach teams, manage performance, and drive KPI results in a fast-paced retail environment.

The role offers competitive pay, a comprehensive benefits package, generous holiday entitlement, pension, share