Store Operations & Customer Experience Leader

Sainsbury's; Leeds; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and drinks for colleagues

Generous holiday entitlement

Pension contributions matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Special offers on gym, restaurants, V/

Job summary

Sainsbury's in Leeds is seeking a capable Customer & Trading Manager to lead daily store operations and a small management team. You will drive customer service excellence, uphold safety standards, and ensure KPIs are met, with accountability for scheduling and performance management.

You will coach colleagues, manage disciplinary matters when needed, and support neighbouring stores as part of a flexible leadership network. This role offers an inclusive, rewarding retail environment.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment with performance focus.
• Operational leadership responsibilities including absence coverage and scheduling.

Responsibilities

• Work closely with a small team of managers to ensure store operations run smoothly daily.
• Take responsibility for day-to-day running of the store, often as sole manager in charge.
• Collaborate with teams to serve customers efficiently and safely, maintaining service standards.
• Manage people: performance, capability, disciplinaries, scheduling, and pay accuracy.
• Occasionally support other nearby stores to keep networks strong when needed.

Skills

Line management

Customer service

Leadership

Operational leadership

KPI delivery

Job description

Sainsbury's in Leeds is seeking a capable Customer & Trading Manager to lead daily store operations and a small management team. You will drive customer service excellence, uphold safety standards, and ensure KPIs are met, with accountability for scheduling and performance management.

You will coach colleagues, manage disciplinary matters when needed, and support neighbouring stores as part of a flexible leadership network. This role offers an inclusive, rewarding retail environment.