Store Operations & Customer Experience Lead

Sainsbury's Limited; Hamilton; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Gym membership offers

Job summary

Sainsbury's Limited in Hamilton is seeking a Customer and Trading Manager to lead day-to-day store operations and enhance customer service. You’ll manage a small team, ensure smooth daily running, and uphold safety and service standards while driving performance and store profitability.

The role involves hands-on leadership, coaching colleagues and taking accountability for shop-wide tasks, with opportunities to support neighboring stores as needed.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers KPI’s or other performance indicators.
• Leads operations and comfortable doing this alone in the absence of more senior management.
• Demonstrated ability to deliver brilliant customer service.

Responsibilities

• Working closely with a small team of managers to make sure the store runs like clockwork every day.
• Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
• Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
• People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.

Skills

Line management

Customer service

KPI delivery

Disciplinaries

Operational leadership

Job description

Sainsbury's Limited in Hamilton is seeking a Customer and Trading Manager to lead day-to-day store operations and enhance customer service. You’ll manage a small team, ensure smooth daily running, and uphold safety and service standards while driving performance and store profitability.

The role involves hands-on leadership, coaching colleagues and taking accountability for shop-wide tasks, with opportunities to support neighboring stores as needed.