Store Operations Leader - Customer Experience & Trading

Sainsbury's; Beverley; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Discount card – 10%

Annual bonus scheme

Free food & hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Sainsbury's share scheme

Wellbeing support

Cycle to Work scheme

Gym/membership offers

Job summary

Sainsbury's in Beverley is seeking a Customer & Trading Manager to oversee daily store operations and lead a small management team. You will be responsible for ensuring customers are served efficiently and safely, while driving performance and managing staffing, payroll, and disciplinary matters.

The role requires strong customer service, proven leadership in a fast-paced environment, and a track record of achieving KPIs. You may occasionally support other stores as needed to balance operations.

Qualifications

• Demonstrated track record of delivering excellent customer service.
• Experience leading a team in a fast-paced environment.
• Operational leadership with responsibility in absence of senior managers.
• Proven ability to meet or exceed KPIs across sales, availability, and customer satisfaction.
• Experience managing employee relations issues, including performance and absence management.

Responsibilities

• Run day-to-day store operations, ensuring efficient and safe service for customers.
• Lead and coach a team; manage performance, scheduling, and payroll accuracy.
• Handle disciplinaries and employee relations in line with company policy.
• Collaborate with other stores when required to support operations.

Skills

Customer service

People management

Operational leadership

KPI delivery

Employee relations

Job description

Sainsbury's in Beverley is seeking a Customer & Trading Manager to oversee daily store operations and lead a small management team. You will be responsible for ensuring customers are served efficiently and safely, while driving performance and managing staffing, payroll, and disciplinary matters.

The role requires strong customer service, proven leadership in a fast-paced environment, and a track record of achieving KPIs. You may occasionally support other stores as needed to balance operations.