Store Operations & Customer Experience Leader

Sainsbury's; Chipping Norton; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Discount card – 10%

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer contributions match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Job summary

Sainsbury's is seeking a Customer & Trading Manager in the United Kingdom to oversee daily store operations and lead a small team of managers. You will be accountable for performance, customer service excellence, scheduling, and payroll accuracy, while maintaining strong engagement with colleagues and ensuring smooth service.

The role requires hands-on leadership, ability to work independently in absence of senior management, and a proven track record of achieving KPIs and managing employee

Qualifications

• Proven track record of line management in a fast-paced store environment.
• Ability to lead operations, motivate teams and meet KPIs.
• Excellent customer service with coaching experience for colleagues.
• Experience handling employee relations issues including disciplinary matters.

Responsibilities

• Work closely with a small management team to ensure the store runs smoothly every day.
• Take responsibility for daily store operations, often as the sole on-site manager.
• Collaborate with colleagues to complete tasks while ensuring safe, efficient service.
• Manage performance, scheduling and pay, and support broader store objectives.
• Occasionally support other nearby stores as part of a networked team.

Skills

Line management

Operational leadership

KPI delivery

Customer service

Employee relations

Job description

Sainsbury's is seeking a Customer & Trading Manager in the United Kingdom to oversee daily store operations and lead a small team of managers. You will be accountable for performance, customer service excellence, scheduling, and payroll accuracy, while maintaining strong engagement with colleagues and ensuring smooth service.

The role requires hands-on leadership, ability to work independently in absence of senior management, and a proven track record of achieving KPIs and managing employee