Store Operations Leader & Customer Experience Coach

Sainsbury’s Group; Olney; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Discount card – 10% on shopping, 15% (

Job summary

Sainsbury's Group in the United Kingdom is seeking a Customer & Trading Manager to keep the store running like clockwork each day. You will lead a small management team and take accountability for shop operations, customer service, and safety standards with hands-on leadership.

You will manage performance and disciplinaries, scheduling and pay accuracy, and may support other stores when needed. A focus on KPI delivery, product availability and a customer-first approach will be essential.

Qualifications

• Proven track record in managing a team in a fast-paced store environment.
• Delivers excellent customer service and coaches others to do the same.
• Strong ability to meet and exceed KPIs across sales, availability and customer metrics.

Responsibilities

• Take day-to-day running of the store and be the accountable manager.
• Lead and develop a small management team; manage performance and disciplinaries.
• Oversee scheduling and pay accuracy; ensure operations run smoothly daily.
• Occasionally support other stores as needed to keep operations consistent.

Skills

Line management

Customer service

KPI delivery

People management

Operational leadership

Job description

Sainsbury's Group in the United Kingdom is seeking a Customer & Trading Manager to keep the store running like clockwork each day. You will lead a small management team and take accountability for shop operations, customer service, and safety standards with hands-on leadership.

You will manage performance and disciplinaries, scheduling and pay accuracy, and may support other stores when needed. A focus on KPI delivery, product availability and a customer-first approach will be essential.