Store Team Leader — Flexible Shifts & Great Benefits

The Co-operative Group; Reading; On-site; GBP 100,000 - 125,000; Part time

Job summary

A community-focused retail organization is seeking a Customer Team Leader in Reading. This part-time role involves varied shifts and supervising the store team while delivering excellent customer service. Ideal candidates should demonstrate strong leadership skills, a commitment to customer needs, and a flexibility to work different hours. This position offers comprehensive training, generous perks including holidays, and a supportive workplace culture focused on inclusion and development.

Benefits

30% discount on store products

36 days holiday

Pension with up to 10% contributions

Full paid training

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leadership and hands-on work.
• Strong organisational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work different shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and fully operational.
• Manage stock accuracy and customer experience.
• Support the store manager in HR processes.
• Build relationships within the local community.

Skills

Customer service

Team leadership

Problem-solving

Communication

Flexibility

Job description

A community-focused retail organization is seeking a Customer Team Leader in Reading. This part-time role involves varied shifts and supervising the store team while delivering excellent customer service. Ideal candidates should demonstrate strong leadership skills, a commitment to customer needs, and a flexibility to work different hours. This position offers comprehensive training, generous perks including holidays, and a supportive workplace culture focused on inclusion and development.