Store Supervisor: Lead, Coach & Drive Sales

Theo Paphitis Retail Group; Derby; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancements

Referral scheme

Generous holidays

Wellbeing day

Training & apprenticeships

Staff discounts (Ryman/Robert Dyas/Bux

Job summary

Ryman in Derby is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service, driving sales and getting the best from the team on the shop floor.

You will lead by example, handle daily KPIs, mentor colleagues and step up in the Store/Deputy Manager's absence, ensuring operations run smoothly.

This role offers a competitive salary, pension, generous holidays and ongoing training, with discounts across Theo Paphitis Retail Group brands.

Qualifications

• Customer-first mindset with a passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• Confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Ability to work independently while being a supportive team player.
• Commercial awareness with ability to spot sales opportunities.
• Ability to manage multiple priorities and solve problems.
• Adaptability and resilience in a fast-paced environment.
• Hands-on approach and willingness to get stuck in.
• Commitment to learning and developing skills, plus supporting the team.

Responsibilities

• Be a proud ambassador for Ryman and Theo Paphitis Retail Group to customers and colleagues.
• Champion a customer-first culture with consistently excellent service.
• Handle queries and complaints, building loyalty through positive solutions.
• Lead by example on the shop floor, identifying customer needs and recommending products.
• Support training and development of colleagues with available tools.
• Help drive sales and KPIs by spotting commercial opportunities and motivating the team.
• Operate the till efficiently while upholding security and loss prevention standards.
• Ensure company systems are used correctly and uphold policies and procedures.
• Maintain high standards of visual merchandising and housekeeping.
• Build product knowledge and share it with the team.
• Take responsibility for store security and safety when required.
• In absence of Store/Deputy Manager, motivate the team and support timesheet processes.

Skills

Customer-focused

Leadership by example

Communication skills

Independent worker

Team player

Commercial awareness

Multitasking

Adaptability

Hands-on

Learning mindset

Flexible hours

Location flexibility

Motivating others

Job description

Ryman in Derby is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service, driving sales and getting the best from the team on the shop floor.

You will lead by example, handle daily KPIs, mentor colleagues and step up in the Store/Deputy Manager's absence, ensuring operations run smoothly.

This role offers a competitive salary, pension, generous holidays and ongoing training, with discounts across Theo Paphitis Retail Group brands.