Store Supervisor: Lead a High-Energy Sales Team

Theo Paphitis Retail Group; Birmingham; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancements

Generous holiday allowance

Training and apprenticeship programmes

Staff discounts across group brands

Cycle2Work scheme

Mental health first aiders and welfare

Job summary

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You will lead on the shop floor, provide guidance to colleagues, and step in for Store/Deputy Manager when needed.

You will play a key role in maintaining store standards, training teammates, and ensuring systems and policies are followed while contributing to a positive environment for customers and staff alike.

Responsibilities

• Be a proud ambassador for Ryman and Theo Paphitis Retail Group, sharing knowledge with customers and colleagues.
• Champion a customer-first culture, ensuring every customer has an excellent experience.
• Handle customer queries and complaints, finding positive solutions and building loyalty.
• Lead by example in customer engagement, identifying needs and recommending products and promotions.
• Support training and development of colleagues to improve team performance.
• Help drive sales and KPIs by spotting commercial opportunities and motivating the team.
• Operate the till efficiently while upholding high standards of care, security and loss prevention.
• Ensure accurate use of company systems and compliance with policies.
• Maintain high visual merchandising and housekeeping standards in-store.

Skills

Customer service

Leadership

Communication

Teamwork

Sales awareness

Job description

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You will lead on the shop floor, provide guidance to colleagues, and step in for Store/Deputy Manager when needed.

You will play a key role in maintaining store standards, training teammates, and ensuring systems and policies are followed while contributing to a positive environment for customers and staff alike.