Store Supervisor: Lead, Inspire & Drive Sales

Theo Paphitis Retail Group; Widnes; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Company bonus

Pension with enhancements

Referral scheme

Generous holiday + wellbeing day

Training & progression

Store discounts across group brands

Cycle2Work

Mental health support

Social events & awards

Job summary

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to lead on the shop floor, deliver outstanding customer service, and support the Store Management Team in driving sales and staff performance. You’ll be on the front line, building product knowledge and ensuring a positive, energised store environment.

You’ll help train colleagues, tackle customer queries, and ensure store standards, merchandising, and safety are maintained while supporting weekly timekeeping and KPIs.

Qualifications

• Customer-first mindset and a passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• Confident to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Ability to work independently while being a dependable team player.

Responsibilities

• Be a proud ambassador for Ryman and Theo Paphitis Retail Group.
• Champion a customer-first culture and deliver consistently excellent service.
• Handle customer queries and complaints, building loyalty.
• Lead by example in customer engagement and product recommendations.
• Support training and development of colleagues and drive KPI achievement.
• Operate tills efficiently while upholding security and loss prevention.

Skills

Customer focus

Leadership by example

Communication

Collaboration

Independent worker

Sales-driven

Prioritisation

Adaptability

People motivation

Job description

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to lead on the shop floor, deliver outstanding customer service, and support the Store Management Team in driving sales and staff performance. You’ll be on the front line, building product knowledge and ensuring a positive, energised store environment.

You’ll help train colleagues, tackle customer queries, and ensure store standards, merchandising, and safety are maintained while supporting weekly timekeeping and KPIs.