Store Supervisor: Lead Customer Service & Sales

Theo Paphitis Retail Group; Basingstoke; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company bonus

Company pension with enhancement

Referral scheme

Generous holiday allowance + wellbeing

Job summary

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to support the Store Management Team in delivering exceptional customer service and driving sales. You will lead on the shop floor, empowering colleagues and ensuring standards across service, presentation and compliance.

In this role you’ll handle customer queries, train staff, and help achieve key KPIs while maintaining a safe, welcoming store environment and robust stock control.

Qualifications

• Customer-first mindset with a passion for service.
• Ability to lead by example on the shop floor.
• Strong communication and collaboration skills.
• Experience in retail operations and KPIs.
• Flexible, with adaptable working hours.

Responsibilities

• Support the Store Management Team to deliver outstanding customer service and drive sales.
• Lead by example on the shop floor and extend leadership in the Store’s absence.
• Handle customer queries and complaints and build loyalty.
• Provide product knowledge and upsell opportunities.
• Support training and development of colleagues.
• Maintain high standards of visual merchandising and housekeeping.
• Ensure till operations are efficient and security procedures followed.
• Ensure company policies and systems are used correctly.
• Monitor KPIs and support weekly timesheet processes.
• Motivate the team and roll up sleeves when needed.

Job description

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to support the Store Management Team in delivering exceptional customer service and driving sales. You will lead on the shop floor, empowering colleagues and ensuring standards across service, presentation and compliance.

In this role you’ll handle customer queries, train staff, and help achieve key KPIs while maintaining a safe, welcoming store environment and robust stock control.