Store Supervisor: Lead, Inspire Customers & Sales

Theo Paphitis Retail Group; Sunderland; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Company bonus

Enhanced pension

Referral scheme

Generous holidays

Wellbeing day

Training & apprenticeships

Staff discounts

Cycle2Work

Mental health support

Social events

Job summary

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to lead the shop floor, support the Store Management Team and deliver outstanding customer service. You will drive sales, mentor colleagues, handle customer queries with care, and ensure security and policy compliance while maintaining high standards of visual merchandising.

You will be empowered to take ownership in the Store’s absence and to motivate the team to achieve KPIs, with a focus on creating a positive,

Qualifications

• Passion for Ryman and Theo Paphitis Retail Group.
• Customer-first mindset and a drive to exceed expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• Confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Ability to work independently while being a dependable team player.

Responsibilities

• Lead by example on the shop floor and support the Store Management Team.
• Drive sales and KPIs by spotting opportunities and motivating the team.
• Handle customer queries and complaints with positive resolutions.
• Support training and development of colleagues using available tools.
• Operate the till efficiently while upholding high standards of customer care and security.
• Ensure compliant use of company systems and maintain visual merchandising standards.
• Support weekly timesheet processes when required and assist in store security and safety.

Skills

Customer focus

Leadership

Communication

Team leadership

Sales driven

Problem solving

Adaptability

Job description

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to lead the shop floor, support the Store Management Team and deliver outstanding customer service. You will drive sales, mentor colleagues, handle customer queries with care, and ensure security and policy compliance while maintaining high standards of visual merchandising.

You will be empowered to take ownership in the Store’s absence and to motivate the team to achieve KPIs, with a focus on creating a positive,