Store Supervisor: Lead Service & Sales

Theo Paphitis Retail Group; Livingston; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company bonus

Pension to enhance options

Referral scheme

Exclusive discounts across groupbrands

Cycle2Work scheme

Wellbeing day and health support

Job summary

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You will lead by example on the shop floor, assist in training, and ensure store standards, security, and compliance are maintained.

You will champion a customer-first culture, handle queries, and help the team achieve KPIs. Flexibility in hours and location is expected as part of a fast-paced environment.

Qualifications

• A genuine passion for Ryman and the Theo Paphitis Retail Group.
• Customer-first mindset and a passion for exceeding expectations.
• Energy, enthusiasm and a strong focus on achieving results.
• Confidence to lead by example and maximise sales opportunities.
• Strong communication and collaboration skills.
• Ability to work independently while being a dependable team player.
• Commercial awareness and ability to identify sales opportunities.
• Ability to manage multiple priorities and solve problems.

Responsibilities

• Support the Store Management Team to deliver outstanding customer service and drive sales.
• Lead by example on the shop floor and step up in the Store/Deputy Manager's absence.
• Handle customer queries and complaints, building loyalty.
• Support training and development of colleagues using available tools.
• Help drive KPIs by spotting commercial opportunities and motivating the team.
• Operate till with high standards of care, security and loss prevention.
• Ensure systems are used correctly and policies followed.
• Maintain high standards of visual merchandising and housekeeping.
• Build product knowledge to become store experts.
• Maintain store safety and security when needed, and support weekly timesheets.

Skills

Customer focus

Lead by example

Communication skills

Team player

Adaptability

Problem solving

Multitasking

Hands-on

Job description

Ryman, part of the Theo Paphitis Retail Group, is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You will lead by example on the shop floor, assist in training, and ensure store standards, security, and compliance are maintained.

You will champion a customer-first culture, handle queries, and help the team achieve KPIs. Flexibility in hours and location is expected as part of a fast-paced environment.