Store Leader: Customer-First Sales & Team Coach

Theo Paphitis Retail Group; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Company bonus

Company pension

Wellbeing day

Training & apprenticeships

Employee discounts

Cycle to Work

Mental health support

Job summary

Ryman in the UK is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You’ll lead on the shop floor, help create a positive environment, and step in for the Store/Deputy Manager when needed.

You will ambassador the Theo Paphitis Retail Group, train colleagues, manage KPIs, handle customer queries, and ensure compliance with company policies while maintaining store standards.

Qualifications

• Previous retail supervisory experience is essential.
• Strong customer service mindset and problem-solving skills.
• Ability to motivate and coach a small team.

Responsibilities

• Be a proud ambassador for Ryman and Theo Paphitis Retail Group, sharing knowledge with customers and colleagues.
• Champion a customer-first culture and ensure excellent customer experience.
• Handle customer queries and complaints, building loyalty.
• Lead by example on the shop floor and identify products and promotions to boost sales.
• Support training and development of colleagues to improve team performance.
• Drive KPIs by spotting opportunities and motivating the team to deliver results.
• Operate the till efficiently while upholding high standards of service, security and loss prevention.
• Ensure systems are used correctly and comply with company policies.
• Maintain high standards of visual merchandising and housekeeping.
• Share product knowledge to help the team become experts.

Skills

Customer focus

Lead by example

Sales awareness

Communication

Adaptability

Job description

Ryman in the UK is seeking a Store Supervisor to support the Store Management Team in delivering outstanding customer service and driving sales. You’ll lead on the shop floor, help create a positive environment, and step in for the Store/Deputy Manager when needed.

You will ambassador the Theo Paphitis Retail Group, train colleagues, manage KPIs, handle customer queries, and ensure compliance with company policies while maintaining store standards.